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This survey is for passengers who have recently used the Passenger Assistance service at Heathrow airport. We greatly value your feedback and would appreciate it if you could spend a few minutes of your time telling us about your experience of the service.
Heathrow Airport has commissioned Epinion, an independent market research organisation, to collect customer feedback on this service. All the answers you give will be shared with Heathrow airport.
If the special assistance service was used by a relative or friend and you are helping them to complete the survey please give their views of the service and enter their details (e.g. their age or gender).
Please click “Next” to begin the survey.
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